Getting Started
Download the App
Visit the App Store on your iOS device and search for "Casino Montreal Suite Service". Tap the download button and wait for the installation to complete.
Create Your Account
Upon check-in, you'll receive your suite credentials. Open the app and enter these details to link your device to your suite.
Start Enjoying
You're all set! Explore all the features and start controlling your suite experience from your fingertips.
Using Key Features
Ordering Room Service
Step 1: Tap the Room Service icon on the home screen.
Step 2: Browse our menu and select your items.
Step 3: Add special instructions if needed.
Step 4: Confirm your order and track delivery in real-time.
Contacting Concierge
Step 1: Tap the Concierge Chat icon.
Step 2: Type your question or request.
Step 3: Get instant responses from our team.
Step 4: View chat history anytime in the app.
Climate Control
Step 1: Access the AC Control section.
Step 2: Adjust temperature using the slider.
Step 3: Select fan speed and mode.
Step 4: Changes apply instantly to your suite.
Scheduling Services
Step 1: Open Cleaning & Laundry section.
Step 2: Choose service type (cleaning/laundry).
Step 3: Select preferred time slot.
Step 4: Receive confirmation notification.
Mini-Bar Orders
Step 1: Tap on Mini-Bar Management.
Step 2: Browse available items.
Step 3: Add items to your cart.
Step 4: Items will be restocked automatically.
Tracking Orders
Step 1: Go to My Orders section.
Step 2: View all active and past orders.
Step 3: Track delivery status in real-time.
Step 4: Rate your experience after completion.
Tips for Best Experience
- Enable Notifications: Stay updated with order status and important announcements.
- Save Preferences: Set your favorite temperature, meal preferences, and service times.
- Use Voice Commands: Compatible with Siri for hands-free control.
- Check Daily Specials: Visit the app daily for exclusive offers and promotions.
- Provide Feedback: Rate services to help us improve your experience.
- Explore All Features: Take time to discover all available services and amenities.
Troubleshooting
App won't connect to your suite?
Ensure you're connected to the hotel's WiFi network. If the problem persists, contact the front desk for assistance with your credentials.
Orders not going through?
Check your internet connection and make sure you've completed all required fields. If issues continue, try restarting the app.
Can't find a specific service?
Use the search function or contact our concierge through the app's chat feature for immediate assistance.
Need technical support?
Visit the Help section in the app or contact our 24/7 support team through the Concierge Chat.
Ready to Get Started?
Download the app now and experience seamless suite service